jw388 Privacy Policy

jw388 ("we", "our", or "platform") provides a trusted online casino and sports betting service for users in Bangladesh. This privacy policy ("policy") explains how we collect, use, store, and protect your personal information.

This policy applies to the jw388 website (https://jw388.cam), mobile applications, and all our digital services. Please read this policy carefully before using our services. If you disagree with any part of this policy, please refrain from using our services.

jw388 complies with applicable data protection laws in Bangladesh and international best practices. We never sell your personal information to third parties.

jw388 collects the following types of information in order to operate its services properly:

2.1 Identity Information

Information you provide directly when registering an account:

• Full name and date of birth (for age verification — for persons aged 21 and above only)
• Email address and username
• National ID or passport number (for identity verification)
• Current address

2.2 Financial Information

For processing deposits and withdrawals:

• bKash, Nagad, Rocket, or Upay account details (only the portion required for transactions)
• Transaction history and amounts
• Withdrawal request details

2.3 Technical Information

Information automatically collected about your device and browsing:

• IP address and device type
• Browser type and operating system
• Cookies and session data
• Activity logs on the platform (login times, gaming history)
• Referral source and page visit duration

2.4 Communication Information

Records of your communications with our support team, including live chat messages and email correspondence.

jw388 uses your information only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing deposits and withdrawals (minimum deposit ৳300, minimum withdrawal ৳500)
• Managing the welcome bonus and other promotional offers
• Providing 24/7 live chat support
• Resolving technical issues

3.2 Legal and Regulatory Compliance

• Ensuring age verification (21+)
• Following Anti-Money Laundering (AML) procedures
• Know Your Customer (KYC) process
• Fraud detection and prevention

3.3 Service Improvement

• Analyzing and improving the user experience
• Personalizing the gaming experience
• Monitoring security and performance
• Effective management of responsible gaming tools

3.4 Communications

• Sending important account notifications
• Security alerts and transaction confirmations
• Informing you about promotional offers (subject to your consent)

jw388 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who perform specific functions on our behalf, such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and fraud detection. All such partners are bound by strict confidentiality agreements and may use the information only for the specified purpose.

4.2 Legal Obligations

We may be required to provide necessary information when required by law, court order, or a valid request from a government authority. In such situations, to the extent permitted by law, we will attempt to notify you.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred. In such cases we will provide appropriate notice and the new party will be required to comply with this privacy policy.

jw388 uses industry-leading security technology to keep your personal and financial information safe:

5.1 Encryption Technology

All data transmissions on our platform are protected by SSL/TLS encryption. Every piece of information exchanged between you and our servers is encrypted with high-grade encryption, making it impossible for unauthorized third parties to read.

5.2 Access Controls

Access to your account information is strictly controlled. Only authorized jw388 staff who require it for their work can access that information. All access is logged and regularly audited.

5.3 Two-Factor Authentication

We provide Two-Factor Authentication to protect your account. Enabling it gives your account an extra layer of protection against unauthorized access.

5.4 Regular Security Reviews

Our systems are regularly assessed through security testing and penetration testing. If any potential vulnerability is identified, corrective action is taken immediately.

The jw388 website uses cookies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, storing security tokens, and remembering your preferences. Without these cookies the platform will not function properly.

6.2 Analytics Cookies

These cookies help us understand how users interact with our site. The information collected is compiled anonymously and used to improve the quality of our service.

6.3 Cookie Controls

You can control or delete cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some features of the platform to not work properly.

jw388 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected or as legally required.

• Active account data: for the entire duration the account remains active
• Financial transaction records: at least five years from the date of the last transaction (for legal compliance)
• Identity verification documents: for the period specified by applicable law after account closure
• Support communications: up to three years from the date of last contact
• Marketing preferences: until you withdraw your consent

Once the specified period has passed, or upon your request, your information will be securely deleted or anonymized.

As a user of jw388, you have the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of the personal information we hold about you at any time. We are committed to responding within thirty days of receiving your request.

8.2 Right to Rectification

If the information we hold is inaccurate or incomplete, you may request that it be corrected or updated. Contact the support team and we will make the correction as soon as possible.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Please note, however, that due to legal obligations (such as financial records) it may not be possible to delete all information immediately.

8.4 Right to Restriction of Processing

You may request that the processing of your information be restricted in certain circumstances, for example when you raise a question about the accuracy of the information.

8.5 Right to Withdraw Marketing Consent

You may choose to opt out of promotional communications at any time. Every marketing message will include an opt-out option, or you may contact our support team directly.

To exercise any of the above rights, please contact our support team:

jw388 is a platform operated for persons aged 21 and above only. We do not knowingly collect, store, or process the personal information of any person under the age of 21.

We have included an age verification step in the registration process. If we are informed or have reason to believe that a person is under the age of 21, we will immediately suspend that account and delete the information collected.

If you believe that a minor has registered on our platform, please notify us immediately at [email protected].

Our servers and data processing facilities may be located in Bangladesh and other countries. When your information is transferred outside of Bangladesh, we ensure that it is processed in accordance with the highest security standards.

For international data transfers we use applicable legal frameworks and contractual safeguards. Your information is protected through data processing agreements with third-party service providers.

jw388 reserves the right to update this privacy policy from time to time. For any significant changes, we will publish a notice on our platform and revise the "Last Updated" date at the top of the policy.

Continued use of our services after any changes will be considered as your consent to the updated privacy policy. We therefore recommend that you review this policy periodically.

If the changes materially affect how your information is used, we will make every effort to send prior notice to your registered email address.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team is ready to assist with all your inquiries.

We promise that any complaint you raise will be investigated seriously and resolved as soon as possible.

This privacy policy has been prepared in Bengali and the Bengali version published on the jw388.cam website shall be considered the effective version.